Return policy

Return Policy

At Kidoro.xyz, we care about your satisfaction and trust.
Every product we ship is carefully checked for quality — but if something goes wrong, we’ll make it right.

Check Before You Accept

To ensure fairness for both you and us, customers must open and inspect the product in front of the delivery person at the time of delivery.

• If the product is damaged, defective, or incorrect, please inform the delivery person immediately.

• The delivery person will verify and confirm the issue on the spot.

• Once confirmed, the item will be eligible for replacement or return — free of charge.

Important Notes

• Returns or replacements will not be accepted after the delivery person leaves, unless the issue was verified during delivery.

• The product must remain in its original condition and packaging.

• For genuine cases confirmed by our delivery partner, we’ll arrange a replacement or full refund as soon as possible.

Refund Timeline

• Refunds (if applicable) are processed within 5–10 business days after confirmation.

• Refunds will be issued through the original payment method used for purchase.

Our Commitment

At Kidoro.xyz, we believe in honesty and transparency.
That’s why we encourage all customers to check their order upon delivery — so your experience stays smooth, secure, and worry-free.